Terms & Conditions
Our Terms & Conditions
We completely understand that sometimes your home can be messy due to work schedules and just working, etc. everyday. However, in order for us to provide the best cleaning possible for your household, we ask that you help us in picking up the day prior to your scheduled cleaning. This just helps both of us. For instance, if there are clothing in the floor, etc., we do not know if it is clean or dirty. And if your children left toys out, unless there is a toy box, we have no idea where they go....we can only guess......So we just try to make it easier on both of us if you help in picking up. Thanks for understanding.
I have found that in cleaning that it just makes it easier to supply each room with a small to medium size plastic clothes basket. This way we can put any items be find behind and under furniture or beds, maybe in seating areas, etc. Then those items are in one place and you can put them away later when you have time in their correct place. If ANY room is a total disaster, with clothes on the floor, toys everywhere, etc., that room WILL NOT BE CLEANED. We apologize in advance, but our service is housecleaning, we do not have extra alloted time to organize and figure out where "things" go. We are there to provide you with the best quality cleaning we can do. That is our MAIN FOCUS.
Cancellations
If you need to cancel or reschedule your cleaning service, please provide at least 24 hours notice for all cancelled appointments. Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your time frame. If we arrive at your home on your scheduled cleaning day and we have not been contacted by you to reschedule your cleaning, there will be a $20 trip charge.
Illness
If you or anyone in your family should be ill, such as virus, flu, or a contagious illness, we would greatly appreicate your making arrangements with us to reschedule your cleaning until after you are well. We service all types of families, elderly and families with infants and small children. We try our best not to take any germs with our own girls into your house, so we would appreciate the same consideration in not subjecting us to illness. That is just the kind and respectable thing to do.
Payment for Services
ALL PAYMENTS ARE DUE AT THE TIME OF SERVICE and should be left in a sealed envelope on the kitchen counter top. Please make checks payable to Becky Roberts. A late fee of $20 will apply if payment is not received on the day of cleaning. A $35 NSF fee will be added in case of non-sufficient funds.
Satisfaction of Cleaning
Please contact us within twenty-four (24) hours of your cleaning. I will come out to your home and inspect the areas missed. then we will schedule a re-clean of the area missed if necessary. If more than 24 hours have passed, we will note the area to be monitored for the next scheduled cleaning.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us at least 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services. Our extra services include: Cleaning refrigerator, oven, windows, wet-washing mini blinds, baseboards, window and door trims and moldings, doors, and ceiling fans.
Cleaning Gift Certificates
You may purchase a house cleaning gift certificate for about any occasion. We require at least 48 hours notification along with speaking to you about the timeframe you would like the cleaning to take place. We do have a form on our site to complete, but just to make sure we have all the information we need, please allow us time to contact you regarding your purchase. Cleaning Gift Certificates are not redeemable for cash.
Thank you for your business and for any new potential customer, we appreciate
you taking the time to read information about our services, etc.
We look forward to serving your cleaning needs for many years to come.
WE RESERVE THE RIGHT TO UPDATE THE TERMS AND CONDITIONS AT ANY TIME NECESSARY.
WE RESERVE THE RIGHT TO TERMINATE ANY CLEANING SERVICE TO CUSTOMERS WHOM DO NOT ABIDE BY SKELTON'S CLEANING SERVICE TERMS AND CONDITIONS
What we need from you.
What to do before the cleaners arrive
1.Make sure you have your vaccum and all your specialty cleaners avalible.
2.Please pick up personal items such as valuables, toys and clothes and put away in all living areas to be cleaned.
3.If you have dirty dishes, I will place them in the dishwasher and turn it on for you. We can hand wash some items that do not fit in the dishwasher. However, we will not be able to hand wash all dishes (if you do not have a dishwasher) or if the quantity is so large that it is more than one (1) sink full.
4.Please make sure that all valuables, credit cards, money, keys, etc. are put away and out of sight.
5.If you want your linens changed on your beds, please make sure that you lay out the linens on each bed. If linens are not on the bed, we will only make up the bed. We will put the soiled linens on top of your washer in your utility room.
6.Provide a small plastic clothes basket for each bedroom and living area so we can place any items found underneath furniture, etc.
7.Please make sure that you have left payment on the kitchen counter in a sealed envelope. Please make your check payable to Becky Roberts and put "cleaning payment" on the outside of the envelope.